We warmly welcome you at foldoys.

Shipping

We ship worldwide. 

 

We ship all orders in stock at the latest 2 days after your order has been submitted to foldoys.

 

Currently all our orders are shipped out of Denmark using Post Danmark.

 

Shipping costs

Within Scandinavia (Denmark, Sweden, Norway, Finland and Iceland)

Any orders above 80€:                    FREE delivery

Orders below 80€:                           7€ freight rate applies

 

Outside Scandinavia

Any orders above 120€:                   FREE delivery

Orders below 120€:                          20€ freight rate applies

 

Regular service in Europe:                app. 3 business days

Regular service outside Europe:       app. 6 business days

 

Payment methods

Currently we use Pay Pal as our international secure payment provider. At foldoys we accept VISA, MASTERCARD, American Express and Pay Pal. You do NOT need to have a Pay Pal account in order to pay. Your payment will be drawn from your account when the order is shipped from foldoys.

As of mid April 2013 we accept Visa, MasterCard, JCB, UnionPay and American Express using Teller as the international payment provider

Pay Pal can still be used for payment from April 2013.

 

We show prices in the currency of choice but we process all orders in euro. This means that while your cart displays the selected currency you will check out in euro.

 

Customs and sales tax/vat

If your order from an EU country you will pay the Danish sales tax/VAT of 25% but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU you will not pay the Danish sales tax/VAT of 25% but you may have to pay additional tax and duties in your country of destination.

 

foldoys is not responsible for any tax, duty or fees charged by customs at the destination country. It is your responsibility to pay for these extra charges.

 

How to buy

For each product you wish to buy select e.g. size, color and add it to the cart by clicking ‘Add to Cart’. When finished shopping press the shopping cart and you will go to your cart overview. Here you will see what you have added to your cart. Before going to the payment you may change the quantity of any product or delete a product from your cart by clicking ‘Remove’. Upon any change to your cart overview please press the ‘UPDATE’ button to reflect the changes. Once happy with the content in you cart please go to our checkout or continue with payment PayPal. You will be prompted for you personal details, name, address etc. Pressing ‘Continue to next step’ you proceed to the secure page where you provide your payment card details. Clicking on ‘complete my purchase’ completes your order which is now binding and final and submitted to foldoys. You will receive a receipt of your purchase confirming the transmission to foldoys.

 

Item availability

In case an item is sold out foldoys will inform you and let you know if we can re-order the item, or maybe help you find something else.

 

How to use discount codes and vouchers

A discount code given by foldoys is to be inserted when prompted during payment.

 

Want to Return?

At foldoys we gladly accepts returns. The product is to be returned no later than 30 days from the date of receipt. The returned goods must be unused and in original packaging. As soon as we have received and inspected your return we will credit your account/credit card with the entire amount you have paid. We credit the card used when purchasing to prevent misuse of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. The return expenses is at your cost.

 

Received a wrong product?

In case you should receive a wrong product compared to the placed order please send the product back to foldoys within 2 weeks from the date of receipt and we will naturally send you the right product. Both the return expense and the shipping cost will be at our expense

 

Received a defect product?

We kindly encourage you to verify the content of your package upon delivery. Should any damage have occurred to the package or the content during delivery please immediately report the damages to the courier, or no later than two days after receipt of the package. Packages are insured during the shipment by the courier. 

 

Missing delivery

If your order was never delivered please contact foldoys directly by telephone +45 3145 0929 or by e-mail to: us@foldoys.com

 

Security

All ordered products are  covered by The Danish Sale of Goods, giving you 24 months to complain about a production deficiency of an item. You may complain about defects and deficiencies within 24 months of the purchase and at the latest 3 weeks after you have noticed the defect. However, if the defects, deficiencies, or usage are due to negligent use, a lack of maintenance, or simply because of normal usage your right to complain is renounced. In case of a complaint please contact foldoys by telephone +45 3145 0929 or by e-mail to: us@foldoys.com. foldoys does not cover shipping fees in case of a complaint.

foldoys is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the Internet. We guarantee the information you enter will NOT be disclosed to any outside organization or third party.

 

Privacy Policy

Personal Information

You decide if you  want to disclose personal data to us. We use personal data to provide our services and execute an order and send you newsletter and other information regarding our products and activities.

 

Your personal information will not be shared, circulated, nor modified in any other way without your previous consent. You can correct, or cancel your information at any time by contacting foldoys by telephone +45 3145 0929 or email us at: us@foldoys.com

 

We operate under the current laws, rules, and regulations, sat forth by the Danish Consumer Department.

foldoys is not responsible for the content on any other website that we may provide links to nor for their practice in connection with collection of personal data. In connection with visiting other websites, please read the owner's privacy policy as well as other relevant policies when you visit other websites.

Use of Cookies

Cookies are pieces of information that a web site transfers to your computer hard disk for record-keeping purposes. Cookies are useful by personalizing information for visitors by storing information about your preferences on our site. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers. We use cookies for the following purposes:

-  To identify you

-  To customize our site for you

-  To help improve navigation

 

Most browsers are initially set up to accept cookies. You can set your browser to notify when you receive a cookie so that you can decide whether to accept it or not. You can also choose to disable cookies altogether.